Information for supporting hospitality businesses in Cattaraugus County during the reopening phases and beyond.
Reopen: When, How, and the Unknown
Most lodging establishments were to remain open but may have closed due to the travel restrictions due to COVID-19. They may reopen when they are ready but a having a plan is recommended.
Who: Lodging establishments excluding campgrounds
When to Reopen: Up to the business
How to Reopen: Create/update a written plan based upon the recommendations below.
Handling the Unknown: Implement a plan to be adaptable around a pandemic
Quick Facts
- Cleanliness is the most important factor when choosing a hotel (Source: Institute of Hospitality)
- Majority of consumers want hotels to share more information about how they are changing policies and operations due to COVID-19. (SOURCE HERE)
Communication
Help your business be more effective by communicating plans to staff and the changes that have already occurred to the public.
Have a starting plan for what is changing in your business then spread the word on the changes internally to staff. Have another plan on how you will communicate that to your guests / possible guests.
Communicate Changes
Prior to making a change be sure to think it through as to how you will be communicating to your staff and your customers the change.
Example 1 Touch Free
We now have touch free check in and payments.
Example 2 Cleaning
We have three additional cleaning procedures which we go through after you have checked out.
Cleaning & Safety
National Industry-Wide Cleaning and Safety Standards Released through "Safe Stay" Guidelines.
The Safe Stay initiative is designed to change hotel industry norms, behaviors and standards to ensure both hotel guests and employees are confident in the cleanliness and safety of hotels once travel resumes.
Hospitality Guidance from Ecolab
Public Areas
What do you plan on changing in your public areas? How will you be communicating it?
Food
How will you handle food?
Learn about the Public Food Service and Inspections in Cattaraugus County.
Recommendations
Something from Cattaraugus County Health Dept.
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Training
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Recommended Trainings
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Promotion & Marketing
What is your marketing plan?
Are you listed on EnchantedMountains.com?
Enchanted Mountain's Lodging Plan
- Brochure racks and digital display system
- Cattaraugus County Promotion of Overnight Stays
- Travel Packages
- Marketing of activities
Liability Shield
Organizations are worried about the possibility of being liable for COVID-19 illness of an employee or customer during the pandemic. - UNDER REVIEW